Refund and exchange policy
Last updated: October 30, 2026
Our policy lasts 7 calendar days from the day your order is delivered. We don't offer refunds, but you can return a product to exchange it. Once those 7 days have passed, unfortunately, we can't offer you an exchange.
Start a return
Enter your order number and the email you used. We'll email you a link to choose what to return.
Exchange requirements
To qualify for an exchange, the product must be defective, or meet all of these conditions:
- Unopened.
- In its original packaging.
- Unused.
- Undamaged.
We inspect every return to make sure it meets these conditions. If a product doesn't, we reserve the right not to exchange it.
Proof of purchase
To complete an exchange we need proof of purchase: the receipt we emailed you with your order, or your order number. Without it, we can't make the exchange.
Sale and clearance items
Only regular-priced items can be exchanged: unfortunately, items bought on sale or clearance can't be exchanged.
How to send a product
- 1Ask us first: with the form on this page (your order number and email), or from your order if you have an account. We don't accept returns without an approved request, which is your Return Merchandise Authorization (RMA).
- 2Once we approve it, we email you the authorization and the steps to follow.
- 3Send the products to the address in that email. You pay the shipping of the products you want to exchange, and we don't refund shipping costs.
- 4Pack the products well so they aren't damaged on the way: if a product arrives damaged, or used beyond what we need to inspect it, we may reject the exchange.
Contact us
If you have any questions, concerns or complaints about this policy, write to us at info@abm-products.com or contact us.