Frequently asked questions

How can I contact customer service, and when should I expect an answer?

For customer service inquiries, contact us or write to info@abm-products.com. Our customer service team is available Monday to Friday, from 8:00 a.m. to 5:00 p.m. (US Eastern Time).

We do our best to answer every customer within 48 hours. Response times may be longer during holidays, promotions and right after releases or restocks.

We answer inquiries in the order we receive them. Please don't send the same message several times: each new one puts you at the end of the line.

I didn't receive my order confirmation. Was my order processed?

Order confirmation emails may be delayed when we receive many orders. If you haven't received yours 24 hours after your purchase, contact us.

Can I make changes to my order after placing it?

Because our products are very limited, orders can't be canceled, changed or modified once they're placed. Please make sure all the information is correct before you place your order.

Exchanges follow our refund and exchange policy.

When will my package be delivered?

We prepare orders in 3 to 5 business days (business days don't include weekends or holidays). It may take longer during holidays, releases or restocks, limited editions and promotions.

• In the United States, standard shipping takes 3 to 6 days once your order ships, and express shipping 2 to 3 business days.
• Outside the United States, we ship to your courier's address in the United States in those same times. Your courier then brings the package to your country on its own schedule, and charges its own shipping, duties and import taxes.

We aren't responsible for delays caused by, among others, customs, natural events, strikes or delays in air or ground transportation, or transfers to international mail services.

At checkout, before you pay, you'll see every shipping option with its service, price and estimated time.